Shipping policy

At Ramo 2, we are committed to ensuring the safe and timely delivery of your solid oak wood furniture. Currently, we ship to Italy and most European countries. We are continuously expanding our distribution network, so if your country is not yet covered, we encourage you to check back frequently for updates.

Delivery Times

The delivery times refer to the transit time, starting from when the product is handed over to the courier until it is delivered.

  • Italy: approximately 5 business days

  • European Union: approximately 7 business days

  • Europe (Non-EU): 7 to 10 business days

  • United States and Canada: 10 to 14 business days

Please note that during high-demand periods or public holidays, delivery times might be slightly extended, but we always strive to meet our estimated timelines. The order processing time is specified on the product page.

Couriers and Shippers

Depending on the size and weight of your order, Ramo 2 partners with standard couriers or specialized shippers. This allows us to optimize the transportation of bulky and heavy furniture, ensuring your items arrive in perfect condition. Once your order is shipped, you will receive an email with details about the courier handling your delivery.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination and volume of your order. Our system carefully evaluates the weight, size, and quantity of the selected items to provide a fair and transparent rate for each specific shipment.

Order Tracking

All orders placed with Ramo 2 include a tracking service. Once your order has been processed and shipped, you will receive a confirmation email containing the tracking number and a direct link to the courier's website. This allows you to monitor your package's journey in real-time.

Order Processing Times

We strive to process all orders as quickly as possible. Generally, orders are processed within 24-48 working hours of purchase. Once the order is processed and confirmed, the shipping process begins. During this time, our team ensures that your furniture is carefully packed using protective materials to prevent any damage during transit.

Returns and Exchanges

We understand the importance of being satisfied with your purchase. If for any reason you would like to return or exchange a product, please visit our Returns and Exchanges page https://www.ramo2.it/policies/refund-policy. There, you will find all the necessary information to start the return process. Our customer service team is always available to assist you with any issues or concerns.

Additional Information

Ramo 2 is committed to providing complete transparency regarding shipping times and costs. If you have any questions or concerns about your order’s shipment, feel free to reach out to our customer service team. We are always ready to provide you with up-to-date and detailed information to ensure you have the best shopping experience possible.